FAQ
Frequently Asked Questions
Answers to frequently asked questions are just one click away.
Please note that if you cannot find the answer to your question, please feel free to use the convenient contact us form below. Our dedicated team is eager to assist you and provide the necessary assistance. We greatly appreciate your understanding and look forward to the opportunity to be of service to you.
Top questions
How can I place an order on your website?
Ordering on our website is easy! Simply browse our product catalog, select the items you want to purchase, and proceed to the checkout page to complete your order.
Can I track my order?
Yes, indeed! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your shipment on the carrier's website.
How can I contact your customer service team?
Our customer service team is ready to help you. You can contact us by email at info@coscury.com
Do you have social media accounts?
Yes, we do! You can find us on popular social media platforms like Facebook and Instagram by simply typing "Coscury" into the search. Follow us to get the latest information on new products, promotions, and skin and hair care tips.
Are your products suitable for sensitive skin?
Many of our products are formulated with sensitive skin in mind. We provide detailed ingredient lists and descriptions so you can make an informed decision. If you have specific concerns, please consult a dermatologist.
Do you offer samples of your products?
We may occasionally offer samples as part of promotions or special events. Please keep an eye on our website and social media channels to see if you can try the products we sell before you buy.
Orders
Can I change or cancel an order after it has been placed?
We understand that circumstances can change. If you need to update your shipping address, please contact our customer service team as soon as possible. We will try to help you, but please note that changing the address may not be possible if your order has already been shipped.
How long does it take to process an order before shipping?
Usually, the order is processed within 1-3 business days and only then can it be shipped. During this time, we can verify the payment, pick and pack the goods, and prepare them for shipment.
What should I do if I received a damaged or incorrect item?
If you have received a damaged or incorrect item, please contact our customer service team immediately. Depending on the circumstances, we will work with you to resolve the issue immediately, either by replacing the item or issuing a refund.
What if I have additional questions or need additional help with my order?
If you have any additional questions or need further assistance with your order, please contact our customer service team. They can assist you and provide any necessary guidance and support throughout the entire ordering process.
How can I place an order?
Placing an order is easy! Simply browse our website, select the items you want to purchase and add them to your cart. Then proceed to the order page, where you can review your order and fill in the required payment details.
Shipping and delivery
Can I track my order?
Yes, you can track your order. As soon as your order has been shipped, we will email you a tracking number. You can use this tracking number to track your shipment on the carrier's website.
Do you offer free delivery?
We offer free shipping on orders that meet minimum purchase requirements. The minimum purchase value for free shipping may vary, so please refer to our shipping policies or promotional offers for more information.
How much does delivery cost?
Shipping costs may vary depending on factors such as destination, package weight, and delivery method selected. The exact shipping cost will be calculated and displayed during checkout, before the order is completed.
Can I change the delivery address after placing an order?
We understand that circumstances can change. If you need to update your shipping address, please contact our customer service team as soon as possible. We will try to help you, but please note that changing the address may not be possible if your order has already been shipped.
What should I do if my package is lost or damaged in transit?
If your package is missing or arrives damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure it is resolved.
Payments
Is it safe to enter my credit or debit card information on your website?
Yes, it is safe to enter your credit or debit card information on our website. The security of your personal and financial information is our top priority. Our website uses industry-standard encryption technology to protect your data and ensure secure transactions.
Can I use my debit card to make online purchases?
Yes, we accept Visa and Mastercard debit cards. You can enter your debit card details securely during the ordering process, just like you would with a credit card.
What payment methods do you accept?
We accept credit cards, including Visa and Mastercard. We also accept debit cards that are affiliated with these major card networks. We also offer the option to pay through the secure online payment platform Stripe.
When will my credit or debit card be charged?
Your credit or debit card will be charged at the time of purchase. Payment will be made immediately to ensure a smooth ordering process.
Are there any additional fees or charges associated with payments by credit card, debit card, or Stripe?
We generally don't charge any additional fees or charges for payments made by credit card, debit card, or Stripe. However, please check with your card issuer or payment service provider to see if they have any fees or policies.
What should I do if my credit card, debit card, or Stripe payment fails or is declined?
If your payment failed or was declined, please double-check that the information you entered, including your card details and billing address, is correct. If the issue persists, we recommend contacting your card issuer or payment service provider for further assistance.