Terms and conditions of purchase

1. CONCEPTS

1.1. Electronic store – an electronic store located on the website at www.coscury.com
1.2. Buyer – a person who orders or purchases goods in the Online Store.
1.3. Working day – every day of the week, except Saturday and Sunday and public holidays, which are declared non-working days in accordance with the legal acts of the Republic of Lithuania.
1.4. Personal data – Buyer's data specified in the Privacy Policy.
1.5. Privacy Policy – ​​a document approved by the Seller, which provides the main provisions regarding the collection, storage, processing and storage of Personal Data and other related aspects when using this online store.
1.6. Rules – these purchase rules, which describe the provisions related to the purchase of goods in the Online Store.
1.7. Account – the result of the Buyer's registration in the Online Store, which results in the creation of an account in which the personal data provided by the Buyer and data about orders in the Online Store are stored.

2. GENERAL PROVISIONS

2.1. These Rules are a legal document that must be followed by the Buyer and the Seller. The Rules provide for the rights and obligations of the Buyer and the Seller, other terms and conditions of the purchase and sale agreement and provisions related to purchases in the Online Store. Before ordering goods in the Online Store, we recommend that you carefully read the Rules and the Privacy Policy and make sure that you have properly understood them. If you do not agree with the provisions of the Rules and (or) the Privacy Policy, you should not use the Online Store.
2.2. You have the right to purchase in the Online Store:
– capable natural persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by court order;
– minors between the ages of 14 and 18 with the consent of their parents or guardians, except in cases where they independently dispose of their income;
– legal entities acting through authorized representatives;
– authorized representatives of all the aforementioned persons.
2.3. By placing an order in this Online Store, the Buyer confirms that he has the right to purchase goods in the Online Store.
2.4. The goods are considered ordered when the Buyer receives confirmation at the email address provided by the Buyer that the Buyer's order has been processed. If the Buyer chooses to pay for the goods at the time of placing the order, the order is processed after the money is credited to the Seller's bank account.

3. BUYER'S RIGHTS AND OBLIGATIONS

3.1. The right to withdraw from the contract for the purchase and sale of goods
The Buyer, when purchasing as a consumer, has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which the Buyer or a third party indicated by the Buyer, other than the carrier, acquired physical possession of the goods or, where the Consumer has ordered more than one item in one order and they are delivered separately, 14 days from the day on which the Buyer or a third party indicated by the Buyer, other than the carrier, acquired physical possession of the last item.
In order to exercise the right to withdraw from the contract, the Buyer must inform the e-mail address info@coscury.com about the return of the goods by providing the information that is sent to the Buyer in the e-mail informing about the order confirmation. In order for the Buyer not to miss the withdrawal period, it is sufficient to notify the intention to exercise the right to withdraw from the contract before the end of the withdrawal period. If the Buyer decides to exercise the right to withdraw from the purchase and sale contract, the Seller shall return to the Buyer the entire amount received by the Buyer, except for delivery costs, the direct return costs shall be paid by the Buyer. The money paid shall be returned by the same payment method that the Buyer used to make the initial payment transaction, by returning the funds to the Buyer's account from which the goods were paid. The Seller shall not be liable for an unexecuted or delayed order for the returned goods if the Buyer incorrectly provides the data required for the return. The Buyer must immediately and in any case no later than within 14 days from the date on which he submitted to the Seller a request to withdraw from the purchase and sale contract, send the goods back to the Seller.
The Seller has the right to withhold the refund until the Buyer has received the returned goods or proof that the Buyer has sent the returned goods, whichever is earlier. The Buyer is responsible for any diminished value of the goods resulting from actions that are not necessary to establish the nature, characteristics and functioning of the goods.
According to EU online commerce rules, the consumer does not have the right to return goods for which a personalization service has been ordered and performed within 14 days.
3.2. Conditions for returning goods according to clause 3.1 of the Rules
The Buyer may exercise the right specified in clause 3.1 of the Rules only under all of the following conditions:
– the product has not been damaged or its appearance has not been substantially changed;
– the item has not been worn and its consumer properties have been preserved;
– the goods have all the internal and external labels, protective films, etc. that were on them at the time of purchase intact and uncut. If the removal of the label was necessary to inspect the goods, the Seller has the right not to accept the goods without labels if it can prove that this will incur additional costs (costs of producing and approving a new label) or the removal of such labels cannot be restored, the goods lose their originality.
– If there are defects in the product or its packaging or signs of wear, the purchase and sale agreement cannot be withdrawn, the Seller has the right not to accept the returned product and not to refund the money to the Buyer. In such a case, the Buyer has the right to collect the product from the Seller.
– The Seller reserves the right to inspect the goods returned by consumers, which were purchased on www.coscury.com, to ensure that the goods are returned in the same condition as they were sent. Only after inspecting the goods will the Seller provide the Buyer with an electronic response regarding the return of the goods.
3.3. Changing the size of the product
If the product purchased by the Buyer is of the wrong size, the Buyer may return the purchased product and receive a refund and order a product of the correct size. In this case, the Buyer will be obliged to return the product of the wrong size and the provisions set out in paragraphs 3.1. and 3.2. of the Rules will apply.
3.4. Right to return a defective product
The Buyer, having purchased a defective product, has the right to submit a request to the Seller within 2 years from the delivery of the product to the Buyer. In such a case, the Buyer must contact the Seller at the e-mail address info@coscury.com and provide information about his/her name, surname, reason for returning the product, order number or invoice number confirming payment for the product, contact details (phone number or e-mail address), bank account number and the name and code of the bank in which this account is held, if due to the requirement specified by the Buyer it is necessary to return the money paid by the Buyer for the product or part of it to the Buyer's account, and one of the following requirements:
– to eliminate the defects of an item (repair the item);
– replace a product of inadequate quality with a product of adequate quality;
– refund the price paid.
The product will be considered of good quality if (i) it corresponds to the description and properties specified in the Online Store (ii) it is suitable for normal use like other products of the same type (iii) the quality and properties of the product are such as can be expected from other products of the same type. The Seller has the right not to accept the returned product by the Buyer and not to fulfill his request if the defects of the product have arisen due to improper use, mechanical damage or other actions dependent on the Buyer or it is natural wear and tear of the product. Only the highest quality materials are selected when manufacturing the products, however, their natural properties are inevitable and should be accepted as part of the individual appearance of the product.
Upon request, the product may be returned to the address specified by the Seller. The Seller will carefully check the returned product and inform the Buyer via email within a reasonable period of time, providing information on whether one of the Buyer's requirements specified in this clause will be met. The amount paid for the product will be refunded or the product will be replaced within 14 days from the date on which the Buyer was sent an email confirming the refund of the amount paid or the replacement of the product.
If the Buyer requests a refund of the price paid and such a request is justified, the Buyer shall be refunded the full amount paid for the product, including the delivery costs associated with sending the product, as well as the costs of sending such product back. The amount shall be refunded in the same way that the Buyer chose when purchasing the product.
3.5.Return methods
The Customer may return the goods by sending them via self-service terminals or by courier to the address Gedimino g. 22A-14, LT-44319 Kaunas. If any of the above return methods is chosen, the Buyer shall pay the costs of returning the goods.
3.6. The Buyer must pay for the purchased goods and accept them in accordance with the procedure provided for in these Rules. If the Buyer, upon delivery of the goods, refuses to accept the goods without good reason, upon the Seller's request, the Buyer must cover the costs of returning the goods. The Buyer also undertakes to reimburse the costs required by the courier when the Buyer does not accept the goods at the time agreed with the courier.
3.7. The Buyer undertakes to protect and not disclose to third parties the login details for the Account. The Buyer is responsible for the preservation of the login details for the Account provided to him, as well as for any actions (data transfer, placed orders for goods, user comments, etc.) performed in the Online Store after logging in to the Account and the consequences arising therefrom. If the Buyer loses the login details for the Account, he must immediately inform the Seller about this by e-mail at info@coscury.com.
3.8. The Buyer is responsible for ensuring that the Buyer's data provided in the Online Store is accurate, correct and complete. If the Buyer's data provided in the Online Store changes, he must update them in the "My Account" section or by notifying the Buyer by e-mail to info@coscury.com. The Seller shall in no case be liable for damage suffered by the Buyer and/or third parties due to the Buyer providing incorrect and/or incomplete personal data or failing to change or supplement the data after they have changed. If the Buyer provides Personal Data of third parties when using the Online Store, the Buyer is responsible for the legality of the provision and use of such data.
3.9. If there are any problems with the goods purchased in the Online Store, the Buyer may contact the email address info@coscury.com.

4. RIGHTS AND OBLIGATIONS OF THE SELLER

4.1. The Seller undertakes to provide access to the services of the Online Store, the operating conditions of which are determined by these Rules and other conditions published in the Online Store.
4.2. If the Buyer pays for the goods, but cannot be contacted within the specified time period according to the selected delivery method, the Buyer's order is canceled and returned to the Seller.
4.3. The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method chosen by the Buyer, under the conditions provided for in the Rules.
4.4. When, due to unforeseen circumstances related to the supply of goods or the fact that there are no goods left in stock, the Seller cannot deliver the goods purchased in the Online Store, the Seller has the right to terminate the purchase and sale agreement, informing the Buyer in advance. In such a case, the Seller may offer the Buyer a product of the same or higher quality and value. If the Buyer refuses, the Seller undertakes to return the money paid by the Buyer within 5 business days to the Buyer's account from which the payment was made.
4.5. The Seller reserves the right to remove any product from the Online Store and to remove or change any information on the Online Site at any time. The Seller makes every effort to fulfill each Buyer's order, however, exceptional circumstances may arise that force the order to be canceled after sending the order confirmation and the Seller reserves the right to do so at any time.
4.6. If the Buyer decides to withdraw from the purchase and sale agreement and informs the Seller thereof in accordance with the procedure provided for in Section 3 of the Rules, the Seller shall refund the amount paid by the Buyer in accordance with the procedure provided for in Section 3 of the Rules.
4.7. If the Buyer uses the Online Store in violation of these Rules, attempts to undermine the stability and security of the Online Store or otherwise violates the legal acts of the Republic of Lithuania, the Seller has the right to restrict the Buyer's use of the Online Store or cancel the Buyer's Account without warning. In any case, the Seller will not be liable for any losses or damage resulting from an attack on information systems, a virus or other software or technologically harmful or harmful material that may affect the computers, IT equipment, data or materials of persons using the Online Store due to the use of the Online Store or the downloading of its content, as well as the websites to which it is directed.
4.8. If the Online Store contains links to other websites and third-party information, the aforementioned links are provided for informational purposes only and the Seller does not control these websites, regardless of their content or information. Therefore, the Seller does not assume any liability for any loss or damage arising from their use.

5. ORDER

5.1. The price of the Goods indicated in the Online Store at the time of placing the order is final and valid for both the Buyer and the Seller, except in cases of obvious error. If the Seller determines that the price of any Goods ordered by the Buyer is incorrect, the Seller will inform the Buyer as soon as possible and the Buyer will be given the opportunity to confirm the order with the correct price or cancel the order. If the Seller is unable to contact the Buyer, the order will be considered canceled and all amounts paid by the Buyer will be returned to the Buyer. Prices may change at any time, but except for the circumstances specified above, price changes will not affect orders for which the Seller has sent an order confirmation. Prices in the Online Store are indicated in euros, including VAT. The price of the Goods increases by adding the costs of delivery of the Goods, which depend on the selected delivery.
5.2. The Buyer can order and purchase goods in the Online Store in one of the following ways:
– by registering in the Online Store and creating an Account, specifying the data that is mandatory during registration. The Buyer can log in to his/her Account by entering the email address specified during registration and the password created by the Buyer;
– without registering an Account in the Online Store. In this case, the Buyer must provide his/her name, surname, email address, telephone number, and information about the delivery address.
5.3. Order confirmation will be provided to the Buyer at the Buyer's email address specified at the time of order confirmation.

6. PRICE AND PAYMENT FOR GOODS

6.1. Payment for goods is made by payment card (Visa or Mastercard), by direct transfer or via e-banking.
6.2. The Buyer undertakes to pay for the goods immediately. Only after the Buyer has paid for the order will the order for the goods be formed.
6.3. Upon receipt of the Buyer's order, the Buyer's card will be authorized to ensure that there are sufficient funds on the payment card to complete the payment transaction.
6.4. By clicking the "Pay" button during order confirmation, the Buyer confirms that the payment card is his.
6.5. Payment cards are verified and authorized by the entity that issued the payment card, but if it does not authorize the payment, the Seller is not responsible for any delay or failed delivery.
6.6. The Buyer agrees that the Seller will provide the invoice in electronic form.

7. DELIVERY AND COLLECTION OF GOODS

7.1. When purchasing goods in the Online Store, the Buyer selects the delivery method and provides the exact delivery address.
7.2. The Buyer undertakes to accept the goods himself. If he cannot accept the goods himself, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims against the Seller regarding the delivery of the goods to an inappropriate entity.
7.3. The goods offered in this Online Store can be delivered in Lithuania and throughout Europe.
7.4. DELIVERY METHODS AND PRICE:
* Prices may change depending on current partner offers. Delivery fee applies per order.
The exact amount of the delivery fee is indicated to the Buyer in the Online Store before confirming the order. After confirming the order, the amount of the delivery fee will not be changed.
7.5. The Seller is exempt from liability for violation of the terms of delivery of goods if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the control of the Buyer.
7.6. Upon receipt of the goods, the Buyer must check the condition of the shipment (whether the outer packaging is damaged) and sign the shipment transfer and acceptance document. After the Buyer signs the shipment transfer and acceptance document, it is considered that the transferred shipment is in proper condition. If the Buyer notices that the packaging of the submitted shipment is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this in the shipment transfer and acceptance document, and when the goods are delivered by a courier, draw up a package damage report, and inform the Seller about it. If the Buyer fails to perform these actions, the Seller is released from liability for damage to the goods and for discrepancies in the configuration of the goods, if these discrepancies can be identified by inspecting the exterior of the goods. Buyers who pick up the shipments at self-service terminals and notice discrepancies must immediately inform the Seller about it.
7.7. The characteristics of all goods sold are indicated in the Online Store, in the description of each item. The Seller is not responsible for the fact that the color, shape or other characteristics of the goods in the Online Store may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.

8. PROCESSING OF PERSONAL DATA

8. Personal data provided by the Buyer is processed in accordance with the procedure and conditions specified in the Privacy Policy.

9. GOODS WARRANTY

9.1 The details of the goods sold in the online store are indicated in the product description for each item.
9.2 The color, shape or other parameters of the goods presented in the online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer. This is not considered a defect in the quality of the goods or a discrepancy with the description of the goods.
9.3 The quantities of goods shown in the online store in the photos do not always correspond to the price of the goods - the price of more than one unit may be shown for goods. The units of measurement are indicated in the product description.
9.4 The Seller guarantees the quality of the Goods (statutory quality guarantee). The Seller may provide a quality guarantee valid for a certain period of time for different Goods, the specific term and other conditions of which are specified in the description of such Goods.

10. FINAL PROVISIONS

10.1. The Seller reserves the right to change and supplement these Rules and other documents related to these Rules at any time. Additions or amendments to the Rules shall enter into force from the date of their publication, by publishing this in the Online Store. If the Buyer does not agree with the new version of the Rules, partial additions or amendments, the Buyer has the right to refuse them, provided that the Buyer loses the right to use the services of the Online Store. When purchasing in the Online Store, the rules in force at the time of placing the order apply.
10.2. The Parties are exempted from the performance of obligations under these Rules if they cannot be fulfilled due to unforeseen circumstances beyond the control of the Parties, which are provided for in the Rules on Exemption from Liability in the Event of Force Majeure, approved by Resolution No. 840 of the Government of the Republic of Lithuania of 15 July 1996, and in other legal acts of the Republic of Lithuania.
10.3. All copyrights and other intellectual property rights to the textual or graphic content of the Online Store belong to the Seller or a third party providing the content. It is prohibited to use or distribute the content of the Online Store without the written consent of the Seller.
10.4. The Seller does not assume any risk and is unconditionally exempted from liability if the Buyer has not thoroughly familiarized himself with these Rules, although he has been given such an opportunity.
10.5. The law of the Republic of Lithuania shall apply to relations arising from these Rules. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
10.6. Persons using this Online Store agree that most of the communication with the Seller will take place electronically. The Seller will contact the Buyer by email or provide information by posting it in the Online Store. The Buyer sends all messages and questions by email.